The challenge
Customer-service teams needed faster WhatsApp responses without losing the ability to move sensitive or complex conversations to a person.
Project overview
AI handles routine WhatsApp conversations while live agents take over whenever human support is needed.
Services
n8n Workflows · OpenAI & OpenRouter · WhatsApp API · Twilio · Live Agent Dashboard
The approach
Orchestrated message handling with n8n, Twilio, WhatsApp APIs, and language models, then connected the automation to a live-agent handover dashboard.
The outcome
Routine enquiries can be handled automatically while support staff retain visibility and can take control of conversations in real time.
Product screens
The work in use.
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